Frequently Asked Questions

Do you accept orders via phone, e-mail, fax, or postal mail?

Pricing quotes on products and shipping are only available through the web site.

What methods of payment do you accept?

Landscape Studio accepts PayPal as payment for orders through our web site.

All transactions are handled in US Dollars. We do not ship or sell outside of the Continental United States of America. Heavier items are delivered only within the Dallas / Fort Worth , Texas metroplex due to high shipping costs.

I have questions about an item. Can your customer service agents physically obtain a product and give me more information about it?

Because our product is in our warehouse we may not be able to provide you an answer over the phone. If not, your name and number will be taken and we will get an answer back to you within 24 hours.

How can I check my order status?

Landscape Studio sends all status notifications via e-mail. You will receive an order confirmation e-mail immediately following the submission of the order (provided that you entered a valid email address) and then a second e-mail with the tracking number once the package is shipped. Additional e-mails may be sent if your order is being held due to a billing issue or if an item is out of stock.

I live in in a foreign country and your web site won't take my order. Will you ship to me?

Sorry, but we do not currently ship outside of the Continental United States at this time. Heavier items are delivered only within the Dallas / Fort Worth , Texas metroplex due to high shipping costs.

I received a box from you but not all of the items I ordered were included. What should I do?

Please contact us immediately at Shipping@LandscapeStudio.com .

How long do you accept returns?

Our return period is 15 days from delivery. During that time, items may be returned for a refund or for replacement if they are defective. Please enclose the reason for the return.

How do I return an item for replacement/refund?

If you received the product within the last 15 days then you can contact us at RMA@LandscapeStudio.com to receive a Return Merchandise Authorization Number. Once you receive a RMA (Return Merchandise Authorization Number) you will need to return the product to us within 15 days. Items should be returned in their retail product box and then packed inside of a brown or white shipping carton. The RMA number you were issued should be displayed on the shipping label or shipping container (but NOT the product box). Your return will be processed within 7 business days of being delivered at our warehouse.