Locations:
We ship only to locations within the Continental United States. We use UPS as our preferred carrier.
Shipping Costs:
Our shipping costs are based on the weight of the products, the number of boxes, distance, and the shipping method chosen.
Price Quotes:
If you need to find out how much shipping will cost on your order, please put all of the items that you plan on ordering into your shopping cart. Once you click on the checkout button, you will be prompted to enter your shipping address. You will receive a shipping quote on the next page based on what shipping option you chose. Please keep in mind that you will not be asked to enter any of your billing information until we give you a shipping quote.
Shipping Methods:
UPS is our primary shipping carrier. Since UPS does not deliver to P.O. boxes, please indicate a physical address to avoid delays.
Abnormal Shipping Charges:
Due to shopping cart malfunctions LandscapeStudio.com reserves the right to make corrections to customer orders after they are placed. With customer permission LandscapeStudio.com may also make additional charges to a customer's credit card after an order is placed.
Damaged Shipments:
We try our best to prevent damage to all packages during transit by packing each order carefully. Unfortunately, there will be the occasional damaged item.
When shipping damage occurs please make sure that you do not dispose of the original shipping container or any of the packing material (if the original box and packing material are not available then we will not be able to file a claim and we will be unable to replace your damaged item). Please pack the damaged item as you received it and contact us immediately via email at Shipping@LandscapeStudio.com or phone. Make sure that you include a detailed description of the damage to the item, as well as a description of the package if there is any damage to the carton.
Once you have notified us of the damage we will start a claim with the shipping carrier. A representative of that carrier may contact you regarding a pickup or an on-site inspection. Once the package has been inspected by the carrier we will ship out a replacement for the damaged item.
Undeliverable or Refused Shipments:
Packages will be shipped back to us if the customer refuses the package, is not available for several days for delivery, or if the address entered is incorrect or incomplete. US-destined packages that come back marked "Undeliverable as Addressed", "No Such Address/Street/Number", etc. will have a full refund excluding freight. US-destined packages that come back marked "Refused", "Will Call, Did not Show", etc. will have a 20% restocking fee deducted from the value of the products before a refund is issued. Any postage due associated with a recovering a refused or undeliverable package will be deducted from the refund.
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