Terms and Conditions : • All return requests must be initiated within 15 days from receiving the products. All returns require a Return Authorization Number and must be received by Landscape Studio within 15 days of receiving the Return Merchandise Authorization Number.
• Request for a Return Merchandise Authorization Number can be made by sending an e-mail to RMA@LandscapeStudio.com . Please include your order number, your name, the product that you wish to return, and a reason for the return.
• Customers are responsible for all return shipping costs, including on defective merchandise. Packages that are delivered " COD " or "Postage Due" will be refused.
• All products must be received in new, resalable condition. The condition of the product will be determined at our discretion.
• A 20% restocking fee will be charged for all non-defective returns. A larger restocking fee may be deducted if the returned merchandise is not resalable (for example, a tamper-proof seal broken, the packaging damaged, the product scratched, manual or software missing, etc.).
• Packages refused by the customer will be restocked with a 20% fee deducted from the refund. In addition, any postage due or brokerage fees associated with recovering a refused package will be deducted from the refund.
• Shipping charges are not refundable under ANY circumstances once an order has shipped.
• Authorized returns will be processed within 7 business days ("business days" exclude weekends, holidays, and the day the package is delivered) of when they are delivered. Unauthorized returns, refused packages, and undeliverable packages can take up to 3 weeks to be processed and may be refused, returned to you at your expense, or restocked with a 20% restocking fee. If your return has not been processed within the specified time then please email RMA@LandscapeStudio.com .
Defective Items:
If a product fails after the first 15 days of receipt, please contact the manufacturer directly. If you are not sure who the manufacturer is, are not sure how to contact them, or are having problems getting them to replace your product while it is covered under the Manufacturer's Warranty (if any) then please email us at RMA@LandscapeStudio.com and we will do our best to assist you.
Return Shipping instructions:
All returned items should be packed in the same manner as they were originally shipped to you. Products returned without a separate shipping box or without the original product box will be refused. Please write your issued RMA number on the outside of the shipping container (do not mark the product box) or on the shipping label. We are not responsible for any packages lost or damaged for return. In the event that a package is listed as "Delivered" but cannot be found, only the signature of a Landscape Studio employee will suffice as proof of delivery to our warehouse.
